How we work
No meetings, no sales calls and no surprises. Here is exactly what happens, from your first email to the day your new website goes live, and every month after that.
Not ready for a check? Ask us a question
Step 1
Send us your website address. Within two working days we’ll email you a short, plain-English report covering:
That’s it. If you’d like to talk about it, reply to the email. If not, we won’t follow up.
Website check
[Practice name]
Phones and speed
Accessibility
Security
Found by Google and AI
Patient essentials
Illustrative layout. Replace with the first page of a real, anonymised report.
Steps 2 to 5
2
If you’re interested, we’ll ask a few simple questions about your practice and what you need. We’ll then explain what we’d recommend and exactly what it costs. If we don’t think we’re the right fit, we’ll say so. There’s nothing to sign until you’re ready.
3
You sign our agreement and data processing agreement online, and set up payment by Direct Debit or card. We then send you a short form asking for your logo, any photographs you’d like to use and a few details about your team.
4
We move your content across, rewrite it in plain English, set up your Google Business Profile where your plan includes it, and test everything for accessibility and security. You check a draft and tell us what to change. Your new website is usually live within 10 working days of us receiving everything we need.
5
From then on we handle security, updates, backups and your changes. Each month you receive a short report showing visitors, enquiries, threats blocked and the health of your website. When you need something, just email us.
Your part
Very little. A logo, any photographs you’d like to use, an up-to-date list of your team, and a careful look at the draft. Most practice managers spend an hour or two in total.
Every plan includes changes made by us, up to a monthly allowance:
That covers the routine updates most practices need: new team members, fee changes, opening times, notices and new photographs. Larger pieces of work, such as a new section of the website, we’ll quote by email before we start. You’ll never receive a bill you weren’t expecting.
We know practice managers and clinicians are busy, and that the last thing you need is another supplier chasing you. So here is our promise.
A small, independent team in Gloucester. About us
Send us your website address and we’ll email you a short, plain-English report: how it performs on a phone, how accessible and secure it is, and how easily patients and Google can find what matters. It’s free, there’s no obligation, and nobody will phone you.
We reply by email within two working days. Or ask us a question
